Destiel Grievance Procedure

This Grievance Procedure outlines the process for volunteers to raise and resolve any concerns or grievances they may have during their involvement with Destiel. The goal is to ensure fair and prompt resolution of issues in a supportive environment.

1. Purpose

The purpose of this procedure is to provide a clear and transparent process for volunteers to address any concerns or grievances related to their volunteer experience, ensuring that all issues are handled fairly and promptly.

2. Scope

This procedure applies to all volunteers at Destiel and covers grievances related to working conditions, treatment by other volunteers or staff, organizational policies, and any other issues impacting the volunteer experience.

3. Initial Steps

If you have a grievance, follow these initial steps to seek resolution:

Step 1: Speak directly with the person involved to try and resolve the issue informally.
Step 2: If the issue is not resolved, or if you are uncomfortable addressing the person directly, speak with your supervisor to seek assistance in resolving the grievance.

4. Formal Grievance Process

If the grievance is not resolved through the initial steps, you can initiate the formal grievance process:

Step 3: Submit a written grievance to the HR department, detailing the nature of the grievance, any steps taken to resolve it informally, and the desired outcome.
Step 4: The HR department will acknowledge receipt of the grievance within business days and begin an investigation. This may include interviewing the parties involved and reviewing relevant documents.
Step 5: The HR department will provide a written response to the grievance within business days of completing the investigation, outlining the findings and any actions to be taken.

5. Appeal Process

If you are not satisfied with the resolution of your grievance, you have the right to appeal:

Step 6: Submit a written appeal to the Executive Director within business days of receiving the HR department's response. Include the reasons for the appeal and any additional information for consideration.
Step 7: The Executive Director will review the appeal and may conduct further investigations as needed. A written decision will be provided within business days, which will be final and binding.

6. Confidentiality

All grievances will be handled with the utmost confidentiality. Information will only be shared with those directly involved in the investigation and resolution process.

7. No Retaliation

Destiel prohibits retaliation against any volunteer who raises a grievance in good faith or participates in the grievance process. Any acts of retaliation should be reported immediately and will be subject to disciplinary action.